PSE&G Service Restoration Update – Tuesday, November 6, 2012 at 11:30 a.m.
–Outage update: PSE&G continues to make progress restoring customers. We currently have 272,700 customers without power. We have restored power to 84 percent of customers affected by the hurricane. We hope to have 90 percent of customers restored by tomorrow morning. We continue to monitor the developing storm moving toward New Jersey and are planning accordingly.
–We have brought four additional substations back in operation in the last 24 hours, restoring power to roughly 17,000 customers in the Bayonne area. We have one substation left out of service (also in Bayonne) and hope to have it back in service today. This will complete the most extensive substation restoration project in the company’s history. We are extremely grateful to the more than 100 out-of-state substation experts who traveled here from around the nation to help with these efforts. We continue to work to restore distribution lines that were impacted by the storm surge.
–PSE&G has secured an additional 600 line workers who are being redirected from Pennsylvania. There are now more than 4,600 workers on the ground helping restore power to our customers.
–PSE&G is also extremely appreciative of the outpouring of support for our injured lineman who continues to make progress toward recovery. Crews from out-of-state passed the hat and collected several thousand dollars to support his family – this was a spontaneous and heartfelt action by people working 16 hours a day far from home. It has deeply touched our company.
–In another example of the out-of-state workers going beyond just restoring power, three workers (Clay Maxley, Sr, Warren Simmons, Kenneth Simmons – a father and son team) from On Power Energy (a Punta Gordo, Florida company) spotted smoke coming from a house. They banged on the door, warning two teenage boys to leave the house with their dog moments before fire ripped through the house.
–Since the start of the storm, PSE&G call centers have handled more than 1.9 million calls (more than 12 times the normal volume). We have suspended non-emergency work so that more workers are available to respond to customer calls.